One of the most important tasks for call center managers is creating and maintaining schedules for operators and other employees.
However work schedule for a call center requires a lot of time and is prone to errors.
Simplify your planning with Shifton and save more time that you can imagine
Create a work schedule in just a few clicks and forget about countless tables.
When creating schedules, consider the number of call center operators and work shifts.
Shifton automatically assign shifts for each employee in the most optimal way.
Track working hours and requests for break your employees with an accurate and easy to use application.
When creating a schedule, Shifton takes into account a variety of parameters such as: the number of employees and shifts, work and off days, and worked hours.
If changes are made to the schedule, employees will be notified immediately.
Simplify the payroll process and create reports based on your call center’s statistical data.
Get reports on each employee’s salary, overtime, and bonuses and penalties.
With Shifton, you can quickly create an efficient schedule for any number of departments and employees with just a few clicks!
Numerous useful modules help create your call center’s work schedule as quickly and efficiently as possible.
The intuitive Shifton mobile app allows call center operators and managers to easily learn how to use our online service.
Setting up employee work schedules takes only a few minutes, so you can quickly return to critical tasks.
Many functions and integrations allow Shifton to be used as a single program for performing and tracking day-to-day tasks in the call center.
This process is the creation of a schedule, for a certain period of time: a week, a month or more. In this way, shifts are evenly distributed among employees, taking into account their holidays. Such schedules are created by the head of the department or manager, using certain systems. These can be regular paper, spreadsheets, or special App. Call center scheduling software can also be used, which can be easily integrated with various systems and make it faster and easier to create the timetable, track employees’ working hours, make payroll calculations and perform other functions.
Using this call scheduler you will get many new opportunities to develop your business through improved work coordination. Shifton offers tools to automatically create work schedules, regardless of the size of the call center. Employees can perform tasks through the app, send requests to supervisors for breaks, time off, etc., and exchange shifts independently. In addition, the app supports flexible shift start. For the selected period, you can get statistics on the work of the call center, as the service has powerful reporting tools.
Scheduling call center is an administrative task that can be time-consuming for the employee who is responsible for it. To save time, it is advisable to use a contact center scheduler Shifton as it has features for creating timetable automatically. At the same time, operators can change shifts independently with or without confirmation, which saves the manager a lot of time.
This is a complex process, of which the workforce management call center is a valuable part. In order to manage employees, it is necessary to clearly distribute shifts among them, track tasks, time spent on them, as well as sick leave, holidays, days off and other information. The most convenient way to do this is to use one Shifton service, which includes all these functions.